Troubleshooting

Troubleshooting

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Switching Domains from an old website with sitebuilder to new website with website builder

I am having trouble switching my domain (richmondclaims.com) over to a new version of the website made with website builder. I have looked up other posts and followed instructions from https://community.homestead.com/conversations/websitebuilder/websitebuilder-ssl/5f2a9b3158180958845dab29 but I am s

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Domain still pending renewal...

Our card on our account was paused for fraud and we didn't know how to log into homestead to fix the problem. (Web developer set up the account) Called and had everything fixed and a new card on the account about two weeks ago. Still getting this message "This domain is pending renewal or has expire

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Homestead SiteBuilder login issue

When I try to login to my Homestead SiteBuilder which I have downloaded to my desktop computer, I am getting an error message every time. I have always used it on my computer in the past to edit my website and now I am unable to. The error I am getting says “There has been an error logging in. Pleas

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website stats

Hello, when I go to my stats page, I am getting no information as to how many people visited my site or any information like I was back in February. It was ranging from 200-400 people now nothing is registering. I had an order recently and it did not register for the order. Please help. Thank you! w

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Pointed Domain not working

How long does it take after the domain (rhythmroomabq.com) has been pointed and the website has been published to show up? I noticed on all my other pointed domains the Nameserver is different from the this one? Other ones are NS1.MDNSSERVICE.COM and so on. But rhythmroomabq.com is NS3.HOMESTEAD.COM

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Form Submissions Email

Hello! Is there a way to change the email that our form submissions are sent to? We have a form online for individuals to contact us and my supervisor would now like the emails to be sent to my email account. Thanks!

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Treasurer

Your site does not accept xl files. You used to accept these files. I need in that format for my website. Files for the cemetery layout will not convert to a PDF file.

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Domain expired

So my domains expired, and I just renewed them through square. Will they automatically show back up with in 24hrs, I have gone on homestead and made a couple of changes, but my website is not showing up on the web at all yet.

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Site not secure

My website is now coming up as not secure and clients are having trouble accessing it. I read posts about the issue, but I don't know which kind of website I have and I'm not particularly computer savvy. The whole Cloudflare thing, (if that's even what I need to do) is way, way over my head. How do

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