Account & Billing

Account & Billing

Need some help with updating your account Information? Here are several topics that can help you access several different areas within your account settings.

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Can't Update My Credit Card Information

I've tried multiple time to update my credit card information but the "sending" icon just keeps circling.

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file deletions

wondering why I cannot delete previous files from my webiste? I keep getting an error message, error code 0x23, or call 800-710-1998. I would like to clean up past file downloads and I cannot.

Question

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PASSWORD PROTECT

Attempting to password protect my site per direction. I took the following steps: 1. page setting 2. Advance setting (PASSWORD PROTECT THIS PAGE) option did not appear or populate. HELP!

Question

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Cancel account

I have tried numerous times to cancel my account with you but you still bill me every month. I cancelled the account on your website and it tells me I have to ring a US number to cancel. I am in Australia and I should not have to make an international phone call to cancel my account. Please stop tak

Problem

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Keeping Domain and not web site

Can I keep my domain and end my website?

Question

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Brand User
Account: Change Site Association

Here's how you can associate your domain with another website on your account. Click the "Domains" link in the left navigation menu. Scroll down until you see your domain name and click Change Site Association. Choose the website you'd like your domain name to point to using the drop-down menu. Clic

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Brand User
Account: View Billing

To get more information on any current or previous billing information. 1. Click on account from the top right. 2. Select Billing & Payments from the drop down. From the next screen you will see all the billing information. This window shows The current credit/debit card on file for payments. Any cr

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Brand User
Account: Update Card on File

You are able to update the billing information from your Homestead account. To update the card: Log in to the Homestead account, put your mouse over Account in the top right, and choose Billing & Payments. Click the Edit button under Payment Method Fill out the Name On Card, Card Number, Exp. Month,

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Brand User
Account: Update Contact Info

Your Homestead account consist of information used to get in contact with you about your account activity; it includes, first and last name, email address, phone number and street address. The information can also be helpful if you get locked out of your account, the compliance team can verify you a

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Brand User
Account: Error While Updating Card

If you've tried to update your credit card online, but it won't authorize, you should check with your bank for the following possibilities. Bank does not allow $1 or $0 transactions Bank does not allow online payments Bank does not allow payments for online services Bank has charge for Homestead Tec

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