Unable to Add Google Workspace Users or Upgrade Storage – Ongoing “Unexpected Server Error”

We use Homestead Website Builder not only for our website, but also because Homestead is our Google Workspace reseller. All of our company Gmail accounts and Google Drive storage are managed through Homestead.

About two months ago, we hired two new employees and attempted to add new Google Workspace email accounts through the Homestead dashboard, as we have done successfully in the past. Each time, we received the same error message:

“Google Workspace Professional Email
We are sorry, there was an unexpected server error. Please check back again later.”

At the time, we contacted Homestead support. They were unsure of the cause and opened a support ticket. Since then, I have followed up multiple times, but the issue has not been resolved. I still cannot add email accounts through the Homestead portal and continue to receive the same error.

More recently, we began receiving notifications from Google that our Google Workspace storage is full and that we need to contact our reseller to upgrade storage. When attempting to upgrade storage through Homestead, I encounter the exact same server error as above.

I have called support again, and once more a ticket was opened, but there is still no resolution or explanation.

This is now actively impacting our small business:

• We cannot create email accounts for new employees

• We cannot upgrade Google Workspace storage

• We are receiving storage limit warnings with no way to resolve them

My questions for the community:

1. Has anyone else experienced this ongoing “unexpected server error” when managing Google Workspace through Homestead?

2. Is there a known issue with Homestead’s Google Workspace provisioning system?

3. Is there a way to escalate this or temporarily manage Google Workspace directly while this is unresolved?

4. Has anyone successfully migrated away from Homestead as the reseller while keeping existing accounts intact?

Any guidance would be greatly appreciated. We’ve been stuck for months and urgently need a path forward.

Thank you.