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Files and images
How can I copy the files and images on my website without doing each one at a time?
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Account & Billing
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site not working
When I try to load my website this is the reply I get? This site can’t be reached www.tkdkicks.net took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT
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Troubleshooting
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I can't add CNAME records to my domain DNS settings.
My CNAME records start with s1._domainkey, mail._domainkey (TXT) to set up Email Authentication (SMTP). We get this warning message "Please enter a valid host name, which can either be an alpha-numeric string (like "abc123"), or * for your CNAME Records." What is the solution?
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Domain Support
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Reply emails are being returned...rejected
When I reply to an email, it is being returned not delivered. Help.... New emails seem to work and are being delivered. Just the "reply" emails are being rejected. Any ideas?
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Email Support
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Secure Site
Can anyone help me secure my site please? I've tried the HomesteadWebsiteBuilder SSL but I get: Domain cant be verified as it doesn't exist on builder
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Community Announcements
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How can I remove images from my image list?
Over the years I have accumulated a number of images which are no longer being used on my site. I would like to remove them. Is there some way that I can display my image list, click on the image identifier to display the image associated with that identifier, and then delete the image?
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Websitebuilder
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getting email address into Outlook
I want to get my email address, munsonterry176@chiefapprentice.com into Outlook. Following is the message they sent me: {"SessionId":"c0516105-e752-ee4b-b195-a12a9e6b93be","Timestamp":1776341582858,"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"}. What do I need to do?
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Email Support
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No website or email
My company website and email are down. this is not acceptable.
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Domain Support
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Text on mobile site
Any text that I have centered on the desktop view is shown as flush left on the mobile view. It is clearly formatted as centered on the desktop site. I have seen this question posted a few times, and none of them have any answers. Is there a fix for this? Thanks.
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Websitebuilder
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Our site and email went down, apparently on 4/10/2026.
Our site and email went down, apparently on 4/10/2026. What is needed to restore both, especially the email?
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Account & Billing
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What is the best way to take down my website? Make it inactive
I want to make my website inactive. We are currently having a discussion among nine shop owners. I am at the center of the discussion. I may or may not be the webmaster, but either way, we are not going to continue to pay for the website. I would like to inactivate the website, then eventually delet
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Websitebuilder
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Cloudflare Error on website after changing site association to newly designed website
We are getting an error on our website after cahnging site association to a newly designed website using website builder within our account. As soon as we selected the new redirect the site went down and has not come back up due to a cloudflare issue. Error 1001 Ray ID: a1f6c136ca942ad3 • 2026-07-23
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Websitebuilder
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Website not working
Our account is up to date and current, yet we can't reach the website. We keep getting this error message "vblincdriverlogin.com refused to connect." My system is working fine but no one is able to get on it. Is there anyway you can help us??
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Website Reviews and Feedback
I understand but the restriction has been set in place, I do apologize. I can send some feedback about that changes but unfortunately it is limited to 1 as of now.
Roundcube: Identity
How do I change the name displayed in the "from field" in Roundcube? Click Settings Click Identities Click on your email address under Identities Enter the desired content in the Display Name field.
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If you don't mind providing what mailbox has multiple? I can review it to look for any differences.
Roundcube: Identity
How do I change the name displayed in the "from field" in Roundcube? Click Settings Click Identities Click on your email address under Identities Enter the desired content in the Display Name field.
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When you click the View Page, it should be found at the bottom of that dropdown. What browser are you currently using? We recommend Chrome or Firefox.
Sitebuilder Plus: Add a New Page
Here are some instructions to add another page to your website. Click Websites Manager in the left navigation menu. Then, click Edit Site. Click the drop-down menu next to view page and select Add a New Page. Set up the page: Select a page design or start with a blank page. Enter a Page Title Choose
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Hi Maria1978!If you look at the article above, this should help you out with adding a YouTube video to your website, I hope this is helpful!
Sitebuilder Plus: Add a Youtube Video
Here's how you add a YouTube video to your website: First, get the URL for the YouTube video: Go to http://www.youtube.com. Load the page for the desired video. Copy the URL, either by copying the address that appears in the address bar of your browser, or by copying the address that appears in the
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Hello Rajib0860The PDF file will link to itself, but if you are looking to have a text link or a button, add the element, click on link, and select the file you want to link to.
Sitebuilder Plus: Downloadable Files
Here are instructions to add a downloadable file to your website. Click Websites Manager in the left navigation menu. Then, click Edit Site. Click Insert button in the top toolbar, select More from the drop-down menu, and click on File. Choose Upload from Computer and locate the file on your compute
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You're welcome! Glad I'm able to help!
Sitebuilder Plus: Favicon
It is possible to have a custom icon appear in your visitor's bookmarks. You need to create an .ico file, insert HTML code to reference the .ico file, and add code so visitors can bookmark the site (add to their Favorites). Note: The .ico file will appear alongside the URL only after a visitor has b
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