Site Archiving Not Working

The sites are maintained on Sitebuilder Plus. I used the Sitebuilder Desktop to build and maintain them years ago, but I've been smoothly and uneventfully using Plus for the past ten years or so. Any clues? Thanks. JPZ

@msl338​

1. Log in: Go to homestead.com and log into your account.
2. Access Manager: Click on "Websites Manager".
3. Select Site: If you have multiple sites, choose the correct one from the dropdown.
4. Create Archive: Under the "Edit site" button, click "More", then select "Create new site archive file".
5. Download: After processing, a download link will appear under "More"; click it to get a compressed file (like .zip) of your site.
6. Extract: Use programs like 7zip or WinRAR to open and view the files. 

1. Open Page: Navigate to the page you want in your web browser (Chrome, Firefox, etc.).
2. Save: Go to your browser's File menu and select "Save Page As...".
3. Save Details: Choose a location and ensure you're saving the entire page (HTML and associated files) to preserve functionality, as suggested by this YouTube video. 

russell5607 - Thanks for the reply. Yes, the above procedure is what I've been doing without a hitch for years and years. Suddenly, this morning, the "archiving" stage never completes. I get no new compressed zip file to save. It just keeps "thinking," and spinning. I've read that others have reported a similar status over the past months, but it has never happened to me...until now. I know what's supposed to happen, but it's not happening. 

@msl338

Perhaps it will work tomorrow.

This is the latest:​

• Websites are not shutting down: The notification only affects the "Web Listings" add-on feature, which many customers do not actively use or are aware they have. Existing customer websites and other services will continue to function without disruption.
• Company transition: The service removal coincides with Homestead being integrated more fully into the Network Solutions brand and suite of services.
• Ongoing issues: Separately from the "Web Listings" notification, some users have reported persistent issues with website editing tools and customer support, leading some to seek alternative platforms. 

• No action required: If you do not use the specific "Web Listings" add-on, no action is required.
• Contact support for clarification: If you are concerned about your specific services, or want to explore new products, you should contact Homestead/Network Solutions customer support directly.
  • Phone support: Call 1-800-710-1998 from the U.S. or Canada to speak with a representative.
• Access your account: You can continue to log in to your account via the Homestead login page to manage your existing services. 

It's been three weeks since my first report of the archiving issue, and it remains unsolved. I've since read a post from someone experiencing the same problem. I used to create and download a new archive file of my website on the first of every month, but since January 1, 2026 I've been unable to do so. I know the procedure...it's currently not working. Very frustrating! JPZ

Yes, Russell, thank you again for your reply. BUT... I've tried this almost every day for the past three weeks, and after selecting "Create a new site archive file," the spinning "archiving" icon spins endlessly! I check it daily to find it still spinning, and after three days or so, the spinning has stopped, and the choice to (once again) "Create a new site archive" appears. Lather. Rinse. Repeat. No file created, nothing to subsequently download. There's a bug somewhere that hasn't cleared itself up yet. I do appreciate the reply, but it's not helping to resolve the issue. JPZ

@msl338​ 

We've gotten some messages regarding service changes. Could it be that the changes are the reason for this? If you're using Sitebuilder desktop, this is probably the case.

• Weblisting Service Termination: A "Weblisting" add-on service is being stopped as of January 15, 2026, after which these specific services will no longer be available.
• Account Migration: Existing Homestead customer accounts are being transferred to Network Solutions.
• Minimal Impact Promise: The company indicates that the transition is designed to be seamless, with usernames, passwords, and pricing expected to remain the same.
• "Ending Services" Banner: Users have reported seeing banners regarding these changes, which seem to be focused on removing specific, older, or third-party add-ons rather than shutting down the main website builder. 

Thank you once again. I did see the service changes message, but I didn't think it affected my account as I have no add-on services. I do understand that things are changing for Homestead. I've built my websites on the Sitebuilder Plus platform over a period of 20+ years, and I'm not in a position to start over with different software. I'll keep hoping for the best—or at least for a stable status quo. JPZ

@msl338​ 

I understand you're wanting stability. Homestead developed a new program that is mobile friendly. 60-80% of my website inquiries are mobile. I moved my website to Bigcommerce. Others are using the new websitebuilder program. Clearlake may want to consolidate operating systems. I doubt Sitebuilder Plus will survive much longer.

Clearlake Capital Group has completed the acquisition of Endurance International Group at approximately $3.0 billion (source). **Its subsidiaries including Bluehost, HostGator, Web.com, etc. are now under a newly formed company named Newfold Digital.

Good info! Thank you very much for filling me in on this. It doesn't help my immediate situation, but at least I have a clearer picture of the direction things are heading. I'm almost 75... when Sitebuilder Plus calls it quits, I just might call it a day, too! JPZ