5 Messages

 • 

230 Points

Monday, July 20th, 2026

Shapes not shown on my website

I use the shapes to design my website - circles, squares, etc. On the Site Builder plus they are shown perfectly however after I publish they the circles is shown just a thin square line and the rectangles are shown correct but with a page symbol in its upper right side. Why is is this happening to my sight?

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Brand User

151 Messages

 • 

1.6K Points

23 days ago

Hi @pierre2257,

 

To better assist you and investigate why the live website is not displaying the same content or layout as shown in the editor, please contact our Phone Support team at 1-800-710-1998.

 

Our support specialists can review your website settings in real time, check for publishing or caching issues, and help identify any discrepancies between the editor and the live site.

 

We look forward to assisting you and getting this resolved as quickly as possible. Thank you!

5 Messages

 • 

230 Points

Thanks, What is the best time to phone since I will be phoning from Malta so Central European Time.

Brand User

151 Messages

 • 

1.6K Points

Hi @pierre2257,

Our Phone Support team is available Monday through Friday, from 6:00 AM to 5:00 PM Mountain Standard Time (MST), which corresponds to 3:00 PM to 2:00 AM Central European Time (CET).

If you need assistance, please feel free to contact us during these business hours, and one of our support representatives will be happy to help.

Thank you, and we look forward to assisting you! 😊