We are not getting emails that tell us an order has been placed. How can we fix that?

We are not getting emails that tell us an order has been placed. How can we fix that? We're having to go to PayPal and email customers asking them for details of their order ... a tad embarrassing.

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russell5607

2.1K Messages

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21.1K Points

2 days ago

To get email confirmations for Homestead Simple Store sales, you'll need to configure your store's settings within the Homestead WebsiteBuilder eCommerce section.

Steps to configure email confirmations:

Log in to your WebsiteBuilder account.
Navigate to the Store settings: Click on "Store" > "Manage Products & Orders" > "Settings".
Set the email address for new order notifications: Within the Main tab of the settings, you can specify the email address where you want to receive new order notifications.
Edit and preview customer emails: In the same settings area, you can also customize and preview the emails sent to customers during the order process (e.g., order confirmation, shipping updates, cancellation emails).

Important Notes:

Default Confirmation: Homestead generally sends an automatic confirmation email to customers as soon as the payment is authorized.
Checking Spam Folders: If you're not receiving confirmations, check your spam or junk folders, as emails may sometimes end up there.
Limited Customization: While you can edit the content of customer emails, be cautious about making significant changes as Homestead sets them up to automatically include important details like order information.
Integration with Third-Party Email Providers: If you want more control over your email system, you can integrate your Homestead domain with a third-party email provider like Google Workspace or Microsoft 365, which may involve updating MX records and setting up email addresses through their platform.
Seeking Help: If you encounter any issues, you can contact Homestead directly for assistance.

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rob0779

We are not getting emails that tell us an order has been placed. How can we fix that?

russell5607

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