cathy5630's profile

17 Messages

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484 Points

Tuesday, May 13th, 2025 2:11 PM

Not Receiving Emails

There are several customers that are not receiving our emails.  We can get theirs.  Some have gmail and others do not.  What can be happening?  We were able to receive them in the past.

Brand User

11.2K Messages

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147.3K Points

7 days ago

Hello, 

I updated your SPF record, which may have been the cause of this issue. 

 

If you still continue to experience this problem, are you using Roundcube directly or a 3rd party email client?