larry7816's profile

10 Messages

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262 Points

Wednesday, October 2nd, 2024 4:32 PM

Emails not coming through

Is there currently an email problem?  Our domain is larrystinsonplumbing.com

Brand User

11.1K Messages

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145.6K Points

2 months ago

Hello, 

We don't have any known issues with our emails. My first step in troubleshooting the issue for you would be to check the email DNS. Since you have your nameservers pointing to GoDaddy, I cannot do this for you. Please log into that account and make sure that the records you have match this article:

 

‎DNS Records for Homestead Email | Homestead Community

10 Messages

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262 Points

@elyzabethv​ I still do not understand what I need to do.  I need to go to godaddy ?  or I need to edit my nameservers at homestead?

Brand User

11.1K Messages

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145.6K Points

You need to log into your GoDaddy account, view the DNS for this domain, and cross check it with the DNS records in the article I shared. Correct any that are different. 

10 Messages

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262 Points

Godaddy is asking which IP's we need to add. I have sent them the article 

10 Messages

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262 Points

I'm able to send emails but not receive them 

1 Message

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60 Points

@elyzabethv​ Godaddy is asking which IP's we need to add. I have sent them the article. When we added every single one of them on the article, it made our website not work and have an SSL error.