D

1 Message

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70 Points

Tuesday, July 9th, 2024 11:23 PM

Email does not make it to my recipient

I have always had problems with my clients not receiving my emails.  Finally one of my clients sent me a report of why my email ended up in their quarantine folder.

The report showed IP address, Location, recipient, inbound, message ID, Etc.

But it also has stuff I don't understand:

DMARC:  Pass

DKIM: Test

SPF: Fail

Composite authentication: Pass

I am assuming that the SPF failing is the reason.  Can I get some help to get this fixed?

Brand User

11.1K Messages

 • 

145.6K Points

4 months ago

Hello, 

The first step in troubleshooting would be to check your DNS. Since your nameservers are pointing to Cloudflare, I cannot fix it for you. Please log into that account and make sure your email DNS matches what's in that article exactly:

‎DNS Records for Homestead Email | Homestead Community