14 Messages
•
240 Points
Subject: Outbound mail IP 172.59.217.158 blacklisted on Cloudmark — business email bouncing
Hi, I'm hosting my business email through Homestead (via Roundcube webmail) and my outgoing messages are bouncing with a permanent delivery failure. Details below — hoping someone can escalate this to the mail server team.
The problem: Your outbound mail server IP 172.59.217.158 (server: boswebmail15.eigbox.net) is currently listed on the Cloudmark CSI-Global blocklist. This is blocking delivery to any recipient whose mail provider uses Cloudmark filtering (which includes major providers like Yahoo, AT&T, and many corporate mail systems).
What I need: Please submit a delisting request for this IP at the Cloudmark reset page (https://csi.cloudmark.com/en/reset?ip=172.59.217.158), and if possible let me know if this is a shared IP so I understand whether this is likely to recur.
Full bounce message for reference:
550 172.59.217.158 is listed on Cloudmark CSI-Global. Please visithttps://csi.cloudmark.com/en/reset?ip=172.59.217.158 AUP#BLReporting-MTA: dns; boswebmail15.eigbox.netRemote-MTA: dns; eig-west.smtp.a.cloudfilter.netStatus: 5.0.0This is affecting my ability to communicate with clients/vendors, so I'd appreciate this being looked at soon. Thanks in advance.
reyven4754
22 Messages
•
280 Points
6 hours ago
Hello,
Thank you for reaching out, and I’m sorry to hear that you're experiencing issues with your email.
Could you please let me know which specific email address is being affected? This will allow me to replicate the issue on our end and perform further troubleshooting to identify the root cause.
Once I have the email address, I'll be happy to investigate and assist you further. Thank you for your cooperation, and I look forward to your response.
4
0