Having no emergency tech support on the weekend is beyond frustrating. Frustrating enough to make me consider changing providers and I have been with Homestead for 20 years. Our business website was down for days and there was nothing we could do. I appreciate the issue being fixed first thing this morning but the money that I lost over the weekend is extremely unfortunate.
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration caused by the lack of weekend technical support and the downtime you encountered. We understand how critical your website is to your business, and we regret the impact this had on your operations.
We appreciate your loyalty over the past 20 years, and we are glad the issue was resolved promptly this morning. Please know that your feedback is important to us, and we are actively reviewing ways to improve our support coverage to better serve long‑standing customers like you.
judelyn9690
253 Messages
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2.6K Points
26 days ago
Hello.
Homestead is open Monday through Friday, from 6:00 AM MST to 6:00 PM MST. We are closed on weekends (Saturday and Sunday).
If you need assistance kindly contact us here Phone Support: 1-800-710-1998
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