7 Messages
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160 Points
auto-reply
We have used the auto-reply many times when we are closed for an extended amount of time. I have done several test emails and the response is not working. I get no auto-response. What changed and why is it not working? Like I've said, I have used it many times in the past with no problems.
joeana_velasco
151 Messages
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1.6K Points
2 months ago
Hello @angie7147 ,
The issue occurred because the auto-responder was set up through your Homestead account’s Email tab. For this to work properly, the auto-responder should be configured within Roundcube webmail instead.
To resolve this, please follow these steps:
Log in to your Homestead account.
Go to the Email tab and delete the existing auto-responder.
Log in to your email via Roundcube.
Create a new auto-responder from within Roundcube.
For detailed instructions, please refer to the guide below:
Roundcube: Auto-Responder
https://community.homestead.com/conversations/email-support/roundcube-autoresponder/5f2a9b3558180958845e4037
Important: After making these changes, your emails may temporarily disappear from your inbox. This is expected, and your messages should reappear within 24 hours.
If you need further assistance, feel free to reach out.
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