J

2 Messages

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90 Points

Thursday, May 22nd, 2025 3:50 PM

All emails to gmail accounts blocked

Every email that we send to gmail accounts is now being kicked back with the following error. 

host gmail-smtp-in.l.google.com [142.251.16.26]

    SMTP error from remote mail server after end of data:

    550-5.7.26 Your email has been blocked because the sender is unauthenticated.

    550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.

    550-5.7.26

    550-5.7.26  Authentication results:

    550-5.7.26  DKIM = did not pass

We cannot operate if we cannot effectively communicate with clients. 

31 Messages

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510 Points

19 days ago

Call their tech support at 1-800-710-1998 - I called and got right through to a tech and they said they have just found the fix for the problem. I send them one of my rejected Gmail emails and they will be going in and updated my DNS/Domain/Email records and that should fix the problem... they say. Truth will be after it takes affect and I am able to test it.

31 Messages

 • 

510 Points

5/24/25 Update - the tech emailed me about 2 hours after our phone call and said he had all of my domain updates in and populated and that it should now work. I tested sending an email to my own Gmail account and it went through with no errors.