7 Messages
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160 Points
Website Not Loading
Both of our websites are also not loading on Chrome and Microsoft, but I can search and load anything else. It was recommended on a previous post to check SSL certificate or DNS settings. How do we do this? Please assist
joeana_velasco
85 Messages
•
930 Points
3 hours ago
Hi,
Thank you for contacting us. We tested both websites using Google Chrome and Microsoft Edge, and they are loading successfully and working as expected from our end.
If you're still having trouble accessing the websites, the issue may be related to your browser's cached files or cookies. We recommend clearing your browser's cache and cookies, then restarting the browser and trying again.
Please refer to the screenshots below for confirmation:
Google Chrome
Microsoft Edge
If you're still unable to access the websites after clearing your cache and cookies, please let us know what you're seeing on your screen, including any error messages, and we'll be happy to investigate further.
Thank you, and we're always here to help!😊
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