problemas con dominio

Hello, I would like to resolve a problem with the domain www.ciudaddelencajealmagro.com.

It should point to the site ciudaddelencaje.homesteadcluod and I don't know what the problem is. I'VE BEEN TRYING TO REQUEST SUPPORT FOR 2 MONTHS.

I DON'T GET THE MESSAGE TO SUPPORT OR DO I HAVE TO CONTACT US THROUGH ANOTHER MEANS?