K

12 Messages

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232 Points

Thursday, November 7th, 2024 9:43 PM

Domains

All of my websites are down after so many years saying my domain has expired. I thought my domain automatically renewed as long as I kept paying you. So I need this fixed as I am missing all of my business emails. 

Brand User

11.1K Messages

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145.6K Points

21 days ago

Hello, 

Earlier this year, there was a change in status of your account due to a payment issue. Once that was corrected, it seems like there was an issue with our system turning auto-renew back on for your domains. I have manually turned this back on for you, so you won't see that message anymore.