WHY DOES HOMESTEAD NO LONGER REPLY TO MY REQUESTS TO RESTORE DOMAINS

@ben9683​Hi Ben, just checking in. I sent an email to your Gmail (drben.com@gmail.com) but haven’t received a response yet.

Okay Judelyn, understood. I have just checked in the spam mail box but cannot find any e-mail from homestead-com. I also can't find anything in any other e-mail box. Or the main incoming mail.

But I can state my service wishes. As described in prior exchanges on the forum I want to transfer my domain names out before cancelling subscription. That is ALL domain names active in the account drbenopolo. Most important of these are

a) asiareport-com

b) chinareport-com

c) drben-net

d) drben-com

The problem is: each domain name has a separate management of domain name information. These all run to expired e-mail: drben@home-nl / @home does not exist anymore. I need the e-mail information with the domain names to match the information on main account: drbenopolo

My instructions for this are:

1)please change the e-mail attached to all domain names to drben.com@gmail.com

I hereby authorise you to do so.

2) Please notify me when domain names are linked to drben.com@gmail e-mail address. So that i can take the next step of transferring out.

This will enable me to transfer the domain names out.

I will then notify you for secondary instructions to close the account.

Please do hurry, end of the month is coming.

I will instruct my bank to no longer accept billings from homestead.

@judelyn9690​ I saw it in my mailbox and have just sent you a reply at judelyn.quilalan@newfold.com

Which includes the above instructions. And also some more private information so you can be absolutely sure it is really me.

Looking forward to your help and freeing the domain names for transfer.

Thank you.

Please let me know when it is done so i can get on that right away.

Greetings from Ben N.

@ben9683

​

I’ve sent an email to your address (drben.com@gmail.com). Please reply at your earliest convenience. Once I receive your response, I’ll proceed with the changes and send you the transfer code.

Apologies for the delay, and thank you for your patience.

@ben9683​ I’ve sent you an email with the updates regarding your request. Thank you for your patience.

Okay Judelyn, thank you for the response. My domain name is not lost but I am unable to access the authorization code within my account: drbenopolo. There are various domain names such as drben.com, drben.net, chinareport.com, asiareport.com - its been with you for like 20 years.

The problem is: in my main account you have my e-mail address. However, if i try and edit the e-mail address (contact info) for every domain involved, i cannot alter that information. The e-mail address attached to the domain names = drben@home.nl // tis e-mail address and even the company no longer exist. 

Please help alter this to the gmail account attached to my drbenopolo account at homestead. Then i can transfer my domains out myself. Thanks.

The only problem left then would be to cancel the account a few days later. The "cancel all services" button in my account also does not work. Personally i think that is very sloppy and amounts to hostage taking.

Please help along soon. Thanks. You can leave a message here when the information is changed inside my account. or if you need me to provide more information.

Btw. I live in The Netherlands and the 1-800 number is for USA only. In my country 1-800 is the telephone information number. I also tried the International number that is on your website but the phone company says: I am sorry the telephone number you have dialed does not exist. It doesn't exist. My friends in the USA SF,Ca tell me its a Palo Alto net number.

Idea: if the number doesn't exist then don't put it on the website?

Or: if it does exist make sure instructions are proper.

I think it doesn't exist.

I would like to have some help here. Step 1: I authorise you at homestead to edit the contact info with the domain names to fit with the correct information i have with the general account name drbenopolo. I just checked and so far the domain name contact information still can not be altered (edit contact info). Your system refuses.

That means that right now i cannot transfer my 5000+ dollars worth of domain names out.

Kindly help out with this ASAP.

Soon as the domain name transfer codes are sent to me and i arranged transfer to a new host i will contact you here again and then will authorise you to delete the account entire.

- After arranging the domain name information to match my account, please leave a message here.

Sincerely, DrBen aka Ben N. in The Netherlands.

@ben9683​Please provide your best contact number, and I will reach out to you.

Okay, that would be the same telephone number provided in the account drbenopolo // Best would be: The Netherlands (0031) and then 050 573 68 61

so in full: 0031 50 573 68 61 // Thank you!

I may leave for an hour or 2 now to go to the city council for a meeting. But I will be around in the evening. Considering you are in California USA and the time difference that will be a good fit. I will try and be available until 2 am (night time) here so you would have a better opportunity and more time. Ps: I can log into homestead very fast so we can arrange things together. Thanks! Greetings from Groningen. Netherlands.

@ben9683​ Hi Ben, I’ve sent you an email regarding the two domains. Thank you.

Yup, i have seen it. I replied with a new e-mail address + the IP numbers. Waiting for the changes. Then i will initiate transfer and notify you that i have.

>> Soon after we can close the whole account.

Thanks.