Release existing Google Workspace to direct Google billing; preserve tenant and uninterrupted service

Hello Homestead Support,

Please initiate the supported reseller offboarding/transfer for the existing smithrobinsonfunding.com Google Workspace Business Starter subscription so the existing Workspace subscription and tenant can move from Homestead reseller management to direct Google billing.

Google Workspace Support case 76330916 confirms that the account is under partner management, Google cannot directly decouple it, and Homestead must first end reseller management/release the subscription back to Google direct billing. Google can assist after Homestead initiates the transfer.

This is a reseller-release request with strict continuity protections:

- Do NOT cancel, suspend, delete, recreate or replace the Google Workspace tenant or subscription.
- Do NOT remove users, aliases, Gmail, Drive, Calendar or any data.
- Do NOT use Workspace OptOutAuto-Renewal or the dangerous auto-renew opt-out that warns it will delete Google Workspace accounts.
- Use only the supported reseller offboarding/transfer that preserves the existing tenant, subscription, administrator access and data for the move to direct Google billing.
- Preserve uninterrupted service until Google confirms the direct-billing transition is complete. Do not terminate service during the handoff.
- Do NOT cancel or downgrade the Homestead account/base package, domains, website or mail services. Do not change DNS, nameservers, MX or any Google billing settings.

Please confirm in writing:

1. The exact supported release/transfer procedure and how it preserves the existing tenant and uninterrupted service.
2. Whether any Homestead base package must remain active during transfer.
3. Whether domain and website services are independent of the Workspace release and will remain unchanged.
4. The date/time (including timezone) when the reseller release becomes effective, and written confirmation when release has been initiated.
5. Whether any action is required in Google Admin afterward, including its sequence and timing.

If your available procedure requires cancellation, suspension, deletion, replacement, the dangerous auto-renew opt-out, interruption or additional charges, do not proceed with that procedure. Explain it in writing for separate approval. Please escalate to the team that handles Google Workspace reseller transfers if needed.

Once you confirm release has been initiated, we will return to Google Support case 76330916 to complete the existing direct-billing migration. Please provide a Homestead case/reference number and preserve this request and your response in writing.

Thank you,
Ray Robinson