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34 Messages

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484 Points

Friday, July 19th, 2024 7:09 AM

Payment not taken and no email

Luckily I always remember the date my payment is due as I no longer seem to get reminder emails - even though my info is correct. Also this years payment has not been taken, again my details are correct.  I do not wish to lose my account that i've have for 24 years so can someone please help? I am unable to call customer service as I live in Cyprus NOT the USA.  An email or something would be idea. 

1.8K Messages

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17.9K Points

3 months ago

Having a credit card on file enables Homestead to auto-withdraw payments monthly. Review these topics.

ACCT BILLING:
https://community.homestead.com/conversations/account-billing/account-view-billing/5f2a9b3458180958845e27fe

UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

BILLING MAINTENANCE:
https://community.homestead.com/homestead/topics/update-card-on-file

Call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6a - 5p MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998 (To close your Account)
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed

34 Messages

 • 

484 Points

@russell5607​ I have my card on file and it pay yearly. But the deadline has past and nothing has been taken. I had the same issue last year. I've been with Homestead 24 yrs so I know the routine. But thanks.

1.8K Messages

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17.9K Points

@tanith3861​ Maybe you're getting a Freebee?

34 Messages

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484 Points

If only!
I just want to pay and know I'm good for another year. Wish there was a 'pay now' button!

34 Messages

 • 

484 Points

@russell5607​ I am unable to call as I am not in the US

34 Messages

 • 

484 Points

3 months ago

Still awaiting help Homestead! My bank details are correct, i've had no email to say nothing has gone through or why.

1.8K Messages

 • 

17.9K Points

@tanith3861​ You can check your account summary for payments posted.

Review:

ACCT BILLING:
https://community.homestead.com/conversations/account-billing/account-view-billing/5f2a9b3458180958845e27fe

UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

BILLING MAINTENANCE:
https://community.homestead.com/homestead/topics/update-card-on-file

34 Messages

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484 Points

I am not asking how to check my account, I already know how to, that is how I know the payment is still pending (plus the fact the money has not left my bank!). My card on file is the correct one. I had this exact issue last year. No contact from Homestead at all via email, no reminder, no error or unable to take payment, nothing. Until last year payment was always taken on time with no issue. 

1.8K Messages

 • 

17.9K Points

@tanith3861​ Did you call support?

Call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6a - 5p MST (No DST)
Sales: 1-800-986-0958
Support: 1-800-710-1998
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed

1.8K Messages

 • 

17.9K Points

3 months ago

You have telephone service yet Phone Support: 1-800-710-1998 doesn't work for you?

Try this: HOW TO START A PRIVATE CONVERSATION:
https://community.homestead.com/conversations/community-announcements/community-create-a-private-conversation/5f2a9b3a58180958845ed6ab

34 Messages

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484 Points

@russell5607​ Not that I have to explain myself to you, but I will not pay out for an expensive long distance call, especially when the issue is not my fault.

Thanks for the link.

Brand User

11K Messages

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144.9K Points

2 months ago

Hello, 

Your account doesn't look to be in danger of closing, although I do see that the payment hasn't been taken. I will need to escalate this case to see why the account isn't billing. 

34 Messages

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484 Points

@elyzabethv​ Hi I have been in talks with Judelyn Quilalan| (Newfold Digit​al) about this and they seem to think my bank is putting a block on my payment but they're not. I spoke to my bank yesterday and they assured me there is no block and they have no idea why you are unable to charge it. I have been going round and round in circles for weeks now. All I want to do is pay my yearly sub. The card on record is the same card I have used before and I can't "update" it as your site says that my card number is wrong when it is not. I have no other way to pay this as you do not have a Pay It Now or PayPal button.  I can't call you and you can't call me as I live abroad (we've tried and it doesn't work). Judelyn has again email this evening to say again I need to contact my bank but they can't do anything else.  Without actually seeing written proof of the errors you're getting to show the bank what can I do?!