Overcharged

Received email communication 01/16/2025 that Website Hosting Package would renew on 01/31/2025 for total of $304.90.

Today 01/31/2025 received email confirming auto-renewal, but was charged $334.90. This undisclosed/non-communicated up-charge needs to be corrected back to the amount of 304.90 that was specifically communicated. Please credit back the $30 up-charge/overcharge to the payment card on file.

Thank you.

Responses

elyzabethv

11.2K Messages

•

146.5K Points

18 days ago

Hello,

We sent an email in December informing customers of a price increase that would apply to their next account renewal. For users who pay annually, this change went live on 1/20/2025. The previous price was $304.90, so the $2.50/month increase makes the amount you were charged the correct price.

1

0

marianne3216

7 Messages

•

316 Points

The increase notice in December indicated the increase would be reflected on my next renewal notice. Here is my renewal notice received 01-16-25:

Hi Marianne,

Just letting you know the following item will renew as outlined below. If your billing information is up-to-date, then you’re all set!

Renewal Details

===============================

Item(s):

Renewal Date: January 31, 2025

Service Quantity Price

------- -------- -----

Website Design - Annual 1 $0.00

SiteBuilder One - Annual 1 $0.00

SiteBuilder One and SiteBuilder Desktop - Annual 1 $0.00

Website Gold Plus Package - Annual 1 $304.90

Total: $304.90

Term: Year

Tax: $0

Amount Due: $304.90

The notice in January was AFTER the December email which didn't specify the annual renewal price. But...the notice received in January as shown above, specified 304.90 for renewal on 01-31-25...nothing about 334.90 or a price increase occurring on 1-20. So again....304.90 is what was relayed on 01-16-25 as the renewal charge effective 01-31-25.

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18 days ago

0

marianne3216

Overcharged

elyzabethv

marianne3216

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