7 Messages

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150 Points

Thursday, July 16th, 2026

How to downgrade add-ons and edit how many sites I'm paying for.

I deleted a website 3 months ago and am still being charged for the add-ons I had with 2 sites.  My payment has not changed.  How do I downgrade the add-ons and edit how many sites I have?  It's very easy to add items, but there is no help on deleting items.  There is no "contact us" or "help desk" to send a question to other than posting in a community and hoping it gets seen and answered.

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2.9K Messages

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29.2K Points

17 hours ago

You may want to call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6a - 5p MST (No DST)
Sales: 800-986-0958
CALL Support: 800-710-1998
Close your account: 800-710-1998
Outside USA: 00-1-880-710-1998 or 1-800-710-1998
FREE SEO Consultation: 888-412-9962
Sat-Sun: Closed

7 Messages

 • 

150 Points

Interesting that I called support and when I logged back in, my account had been edited.  The customer service rep was helpful as well.  Thank you.