To cancel a Homestead domain or subscription, you are required to call customer support directly for security purposes. Simply unlinking or deleting the website files from your account dashboard does not cancel your billing. [1, 2, 3]
Here is the step-by-step process to successfully cancel:
1. Gather Required Information
Before calling, ensure you have the following information ready, as the agent will need it to process your cancellation: [1]
Your login name and PIN number.
Your registered email address.
Your billing information, including the credit card number used to pay for the subscription. [1]
2. Contact Homestead Support
For billing and account cancellations, call the dedicated support line: [1]
Phone: 1-800-710-1998 (Toll-free in the US and Canada)
International: +1 650 690 9026 (International rates apply)
Hours: Monday to Friday, 7:00 AM to 6:00 PM Mountain Standard Time (MST) [1, 2, 3]
3. Confirm Your Cancellation
Inform the support representative that you want to cancel your domain and hosting subscription.
Note that cancelling will permanently delete all website files and emails associated with the account.
After the agent processes the request, you will receive a confirmation email. Keep this for your records.
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