J

2 Messages

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80 Points

Sunday, October 13th, 2024 6:18 AM

Change password

I would like to change my password, but the form keeps telling me my existing password is not valid even though I'm using that password to log in. Please advise.

1.9K Messages

 • 

18.9K Points

2 months ago

To change your Homestead password, you can do the following:
  1. Click Account in the top right corner
  2. Click Contact Info and Security
  3. Click Edit next to Password
  4. Enter your current password
  5. Enter your new password twice 
New passwords must be between 6 and 32 characters, and should include a mix of letters and numbers. Passwords are case sensitive. 
If you've forgotten your password, you can recover it by visiting the Homestead login page and clicking Forgot Password? You'll receive an email with a link to reset your password
Watch this video: https://youtu.be/cPV_LTD9vrY?si=QAzM32ikdMKg4t9i
If all else fails, Call support for HELP.
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(edited)

2 Messages

 • 

80 Points

Thanks for the reply. But that is exactly what I'm doing, but I keep getting a message saying there is a problem with my existing password, even though I am using that password to log into my account. Just for grins I've tried it on two different browsers with the same result. Sounds like I need to call Support.