285 Messages
•
7.3K Points
Billing Question
In the past month, I moved 6 sites completely off your platform. Why did I get charged yesterday the exact same amount I've been being charged in the recent months.
If I was paying $2/month per domain, based on that alone, my bill should be $12 less. Not to mention, associated emails have been deleted as well.
Please advise.
judelyn9690
434 Messages
•
4.4K Points
6 hours ago
Hello Good Day!
We understand that you have moved your domains outside of Homestead. However, we would appreciate it if you could also give us a heads‑up, as transferring a domain name does not automatically adjust your billing. Kindly provide the list of domains you have moved out, or please call us at Phone Support: 1-800-710-1998
so we can discuss further for clarification and accurate removal of add ons. Thank you
3
0