R

6 Messages

 • 

130 Points

Thursday, November 14th, 2024 8:09 PM

SiteBuilder desktop version not working

The SiteBuilder desktop version hasn't been working since yesterday. Can't log in. A Login Error sign pops up saying, "There has been an error logging in. Please double-check your username and password"

This conversation is no longer open for comments or replies and is no longer visible to community members.

384 Messages

 • 

10.2K Points

8 months ago

You will be really lucky if the old desktop version ever works again.

Right now "Sitebuilder Plus" is having major issues.

17 Messages

 • 

776 Points

8 months ago

Having same problem with desktop SiteBuilder software. Frustrating to say the least.

384 Messages

 • 

10.2K Points

@edgar6303​ It is more disgusting than just frustrating. It has been like this for almost two weeks now. This has to be the worst service ever in the industry. I wish we could all give them a one-star review on Google. Alas...

6 Messages

 • 

130 Points

8 months ago

It's still not working!!!

384 Messages

 • 

10.2K Points

@rick2482You better check in with someone at HS. I doubt the old desktop builder will ever work again.

26 Messages

 • 

1.3K Points

Do you have any information on this Martin? Or is this based on them phasing it out?

384 Messages

 • 

10.2K Points

It has been several years now. They said development/maintenance of Site Builder Desktop was stopping. After this last fiasco with SB Plus, I am just speculating that the desktop is dead and gone.

It would be nice if they had an employee here more than once in a while.

Good luck to all. The good old desktop version was great!

17 Messages

 • 

776 Points

I have used desktop SiteBuilder almost every day for 24+ years with only occasional outages for maintenance until this month, so it has not been down for me for several years.

26 Messages

 • 

1.3K Points

8 months ago

Yes. I am having this same issue today. Please notify when fixed or a work around is found.

17 Messages

 • 

776 Points

I called the Help Desk 2 weeks ago and was told engineers are working on the problem. I asked if the person was being honest about this, and was told yes.

384 Messages

 • 

10.2K Points

@edgar6303​ They probably thought you were talking about Site Builder Plus. I am pretty sure Site Buillder Desktop is dead. It was good while it lasted...good luck, maybe "Ely" will jump on here and clarify it for us.

1 Message

 • 

60 Points

8 months ago

Nov 25 and still broken. Any update on this? My Uname/pwd ok to login to account but this seems to have started when the capcha was enabled on the login.

Brand User

11.3K Messages

 • 

147.9K Points

Hello,

 

Unfortunately, we have not supported the Desktop version of the editor in quite some time. We've been urging customers to switch to Sitebuilder Plus, at least. Desktop hasn't been available for new downloads in years. It does look like this latest update changed security settings that are not compatible with the editor, so it is no longer working. 

17 Messages

 • 

776 Points

Created my site in 2000, and in 25 (minus early years when free) years of receiving billing notices there was not a prominent message to desktop users about this termination of services. Thank goodness for Sitebuilder Plus.

6 Messages

 • 

138 Points

@elyzabethv​ Thank you for this update. I know that desktop has not been supported in several years and that this day would ultimately come. I appreciate you being open about the situation.

I assume the domain registration issue will not have an effect on pointing domains from other registrars. Please confirm.

I will spend the holidays rebuilding my remaining sites. I love the new online version, but several clients really don't want ANY changes to their site. I will rebuild as close as possible to the previous layout. I've already started several site drafts in anticipation of this time.

Thanks again!