Upon further review, it appears that the DNS records are not propagating correctly. To address this, we have created a support ticket and escalated the issue to the appropriate team for investigation.
Our team is actively working on resolving the problem, and I will personally monitor the ticket and keep you updated as soon as we receive any new information or progress on the issue.
Thank you for your patience and understanding. We appreciate the opportunity to assist you and will do our best to have this resolved as quickly as possible.
Hi, I wanted to provide you with an update regarding your concern. The ticket we opened is still being worked on by our advanced team, as they are investigating the issue and making the necessary changes to ensure that you will be able to edit your DNS settings.
In the meantime, I noticed that your A record (209.157.71.176) is currently pointing to another hosting provider. As an alternative option, you may consider pointing your nameservers to that provider instead. Doing so would allow you to manage and edit the DNS records directly from their DNS management panel, including any records that need to be added or updated.
For now, you may either:
Wait for the ongoing ticket to be completed so you can manage the DNS settings through the current setup, or Update the nameservers to your other provider and manage the DNS records from their platform instead.
We will continue to monitor the ticket and provide updates as soon as additional information becomes available.
russell5607
2.9K Messages
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29.7K Points
28 days ago
What website?
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joeana_velasco
151 Messages
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1.6K Points
28 days ago
Hi @erdmanpreschool6466,
I sincerely apologize for the inconvenience.
Upon further review, it appears that the DNS records are not propagating correctly. To address this, we have created a support ticket and escalated the issue to the appropriate team for investigation.
Our team is actively working on resolving the problem, and I will personally monitor the ticket and keep you updated as soon as we receive any new information or progress on the issue.
Thank you for your patience and understanding. We appreciate the opportunity to assist you and will do our best to have this resolved as quickly as possible.
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