4 Messages
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114 Points
existing site editing
Hi,
I have just taken over the 'management' of our site and am not sure where to go to get into it to make changes.
I have tried the 'Website Manager' button but get a 404 error.
Am I supposed to use the 'Add New Website 'function.
Any help would be appreciated
Stephen H
russell5607
2.1K Messages
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20.7K Points
10 days ago
What platform are you using? Websitebuilder or Sitebuilder Plus?
Knowing the platform, try searching YouTube for a training video.
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lynn1286
518 Messages
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11.8K Points
10 days ago
If you can see the the Website Manager menu, you are indeed signed in, so it COULD be Homestead was just down for a time. Happens a lot. Try again today. If you have the PIN, you can call them at 800-710-1998 to see if you can resolve the issue.
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lynn1286
518 Messages
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11.8K Points
10 days ago
I know this might sound dumb, but are you sure you are signing into HOMESTEAD and not the web.com? They are on the same page. The page you should be seeing looks like this picture. If you are successfully logged in there, go to the upper right corner where it says ACCOUNT and look through the drop down options to be sure all those sections are what you expect to see. You can also see your account PIN there to have when you call them.
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elyzabethv
11.3K Messages
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147.9K Points
9 days ago
Hello,
I can see you called in and a ticket was submitted for this issue. Let me know if you have any other questions.
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