ALWAYS PROBLEM WITH MY WEBSITE!!

I have been meaning to contact you regarding my account for some time now.

 

About two years ago, I called you about an issue that I’ve realized was never actually resolved. Because I have such a heavy workload, I didn't pay much more attention to it at the time. However, this is a critical issue.

 

I have been a customer of yours for over 15 years. When I first started with you, whenever a client searched for my address online, my page would appear IMMEDIATELY—without any problems.

 

But for a LONG TIME now, I’ve noticed that whenever I enter the address www.planospr.com or www.desinhomess.com, there are ALWAYS, ALWAYS problems.

 

Why?

 

Because a message ALWAYS APPEARS stating that the address "cannot be found" or that the site is NOT secure.

 

When I called you a long time ago and explained the situation, your response was that I needed to "clear my cookies, cache, use incognito broweser" etc..

 

I found that very strange! I NEVER have to clear "cookies" to view a webpage.

 

Again, I let it slide because of my heavy workload, but I’ve realized that was a big mistake, as I am paying you a monthly fee for a service that isn't up to par.

 

Then, a month ago, I lost a potential client who tried to access the site but NEVER could. When I tried again, the message I mentioned earlier appeared.

 

I asked a few friends to visit my site, and ALL of them told me they experienced the same problems.

 

All my colleagues have websites that are easy to access. I don't understand why there are so many issues here.

 

I need to resolve this situation because I do not intend to keep paying for a service of this quality.

 

Thank you for your attention to this matter; I look forward to your reply.